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National Training Card

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Privacy Policy

Last updated: Jan 2020
Privacy Notice

National Training Card t/a Ltd (“NTC”/“We”/“Us”/”our“) is committed to protecting your privacy fairly and with transparency at all times.

This Privacy Notice together with our terms & conditions provide information on the way we collect data and how that data is protected. It sets out the fundamentals on which the data we collect from you, or that you provide to us, will be processed by us or on our behalf.

This Privacy Notice applies to the website (“Website“) as well as associated domain names and Our privacy notice covers all areas of our Website whenever you access our Website when using a computer, mobile phone, tablet, TV, or other device with internet access.

The Privacy Notice provides information on how we gather personal data through your use of this Website or otherwise in your dealings with us and / or when coming in contact through this website via the use of Smart Devices that might have been provided by us.

Please read the following carefully and contact us if you have any questions by email on

1. Who & What Is National Training Card

National Training Card is a website that is owned & operated by limited, a company registered in England and Wales under registered number 06086801. The address of our registered office is 24 Picton House, Hussar Court, Waterlooville. Hampshire PO7 7SQ. Our trading address is 25 Oakwood Centre, Downley Rd, Havant Hants. PO9 2NP

National Training Card is an aggregator of training records. A key aspect of the service we provide is the means by which members can, through the use of technology, secure and share their training and educational records with whomever they please. Smart devices allow members to present their training evidence merely through the tap on one of their devices with a mobile phone. Sharing training records can also be carried out via the Website

Holding a National Training Card is a passport to a persons training records. A collaborative system that allows 3rd party training companies to quickly and efficiently whilst protecting the environment deliver training and educational achievements to the respective candidate without the use of traditional means like producing paper copies

2. How Your Personal Data Is Collected

We may collect and process your personal data if you:

visit our website and request training information about a user;

communicate with us by telephone, post or email (we may keep a record of that correspondence);

meet our representatives in person;

make an application for National Training Card membership and/or to become a cardholder;

complete the membership application formalities including filling in applicable forms and providing us with copy documents and certificates showing and/or information relating to your occupational competencies, qualifications and/or training;

become a National Training Card member and/or cardholder;

make enquiries about National Training Card, the Scheme or its members and/or cardholders;

are a user of National Training Card resources;

We may also collect:

details of interactions you carry out through the Website and of the fulfilment of any of your requests;

information that is drawn from publicly-available sources; and/or information that is otherwise collected in the normal course of our provision of our services and the operation of our Scheme.

The above information includes information provided at the time of your use of the Website or by requesting services or whether in person, online or by post or telephone.m

3. What Sort Of Data Might We Collect About You

We may collect, use, store and transfer different kinds of personal data about you in the provision of our services and the operation of the Scheme, including the following:

Information about your identity: this might include your name, title, date of birth, national insurance number, company, qualifications & training history.

Your contact details: including your business addresses (postal and email) and telephone number(s).

How and where you access our Website: including your internet protocol (IP) addresses, the type of browser and device you are using, the numbers of times you have visited the Website, details of your visits to the Website including, but not limited to, usage session dates and duration, page views, and how you use the Website and our services, traffic data, location data, weblogs and other communication data and the resources that you access.

How you prefer us to contact you: including your preferences in receiving messages and emails from us.

Information on all those people you introduce to us to: If you are applying for a number of / multiple National Training Card cards on behalf of other individuals via our ‘Corporate Administrator’ account, we will ask you to provide data in respect and on behalf of those individuals. We will collect and maintain that data in the same manner as above.

Whilst we may store data on individuals introduced to us, we will not allow others access to that data until the individual concerned has provided us with their express permission to do so, which will include them joining the scheme and providing us with additional security information such as a password and a pin to their records where appropriate.

You should bring the content of this Privacy Notice to the attention of such individuals at or before the time at which you provide their respective personal data to us and you should have obtained their consent to do so.

4. How We Might Use Your Data

National Training Card uses your personal information to:

administer and provide the National Training Card Scheme and membership cards and associated digital devices;

send communications to you such as information, news or surveys about the Scheme;

carry out our obligations arising from any contracts entered into between you and us including the terms of Scheme membership;

manage and record our relationship with you, and to deal with any complaints that you may have about it;

prevent fraud and other prohibited or illegal activities;

meet our legal and regulatory requirements;

monitor and improve the effectiveness of our services;

notify you about changes to our services, including contacting you by email, telephone or post;

otherwise, as disclosed to you at the point of collection; and/or for any other purpose for which you provide us with your personal data.

Where one or more of the following lawful processing grounds applies we may process your personal data for any of the above purposes:

the processing is necessary to perform a contract with you, or to comply with your request before entering that contract including in respect of your membership of the Scheme;

the processing is necessary for our legitimate interests of you or a third party under the Scheme or otherwise;

the processing is necessary for us to comply with a legal obligation; and/or you have consented to the processing.

We may combine the personal data that we collect from you to the extent permitted by applicable law. For example, we may combine various different databases that contain your personal data to allow us to provide better support services and more personalised content (such as marketing).

5. Other Parties We Might Share Your Information With

We may share your personal information with our suppliers who administer the National Training Card scheme in order to provide you with the relevant Scheme membership card on our behalf. We may also disclose your personal information to third parties:

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation;

in order to enforce or apply our terms of use and other agreements;

to protect the rights, property, or safety of National Training Card, our clients, our members, or others (this includes exchanging information with other organisations for the purposes of fraud protection and credit risk reduction);

with whom you request us to share your personal data with;

such as your organisation;

or those you permit to view your training history;

to help National Training Card or our affiliates analyse and/or improve our communication or relationship with you; and/or in the event that all or substantially all of our business or assets are or are intended to be sold or otherwise assigned to another entity.

If you have a National Training Card membership, by allowing your National Training Card membership card to be used with a card-reader or smartphone (with near-field communications (NFC) or other capability), you acknowledge and agree that the person using the reader or smartphone will be able to view your name and occupational competencies and other personal data either stored on or accessed by using the National Training Card membership card to which you have given your consent.

Except as described above, we will not disclose your personal data to third parties for their own marketing purposes unless you have provided consent.

National Training Card accepts no responsibility or liability for any issues arising in connection with the third party’s use of your personal data stored on the National Training Card membership card.

6. The Data Controller

For the purposes of the General Data Protection Regulation ((EU) 2016/679)(“GDPR“) and for the UK data protection regime, National Training Card is the “controller” in respect of the data processing described in this Privacy Notice.

National Training Card is registered as data controller with the UK Information Commissioner’s Office (“ICO“) under registration number A8597725.

If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact the National Training Card by email on

7. What We Do To Ensure The Safety Of Your Information

National Training Card is committed to protecting the security of your personal data. We use a variety of technological, physical and organisational protections and procedures to help protect your personal data from unauthorised access, use, or disclosure, such as encryption, passwords, physical security, etc.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

While we strive to protect your personal data, no website, product, device, online application or transmission of data, computer system or wireless connection is completely secure, and National Training Card cannot ensure or warrant that the personal data or private communications you transmit to us will always remain private, and you do so at your own risk.

If a pin code or password is used to help protect your accounts and personal information, it is your responsibility to keep that information confidential. Do not share this information with anyone unless you expressly permit that person access to your data. If you are sharing a computer with anyone you should always log out before leaving the Website to protect access to your information from subsequent users.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Accessing Your Own Data

National Training Card wants to help you keep your personal data accurate and current.

You have the right to access information we hold about you. Please keep us informed if your personal data changes during your relationship with us. To review, verify or correct your personal data, please login to your account with the credentials you provided

We will collect, store and process your personal data in accordance with your rights under any applicable data protection laws. Under certain circumstances, you will or may have the following rights in relation to your personal data:

Subject access: the right to request details of the personal data which we hold about you and copies thereof.

Right to withdraw consent: (where you have consented to our processing of your personal data), the right to withdraw such consent at any time. If you wish to withdraw your consent to processing, please contact us using the details provided below.

Data portability: the right to request us to port (i.e. transmit) your personal data directly to a membership account under your personal control or to another organisation.

Rectification: the right to require us to rectify or update any incorrect or inaccurate personal data about you which is outside of the remit of your own user account.

Erasure (‘right to be forgotten’): the right to have your personal data ‘erased’ in certain specified situations.

Restriction of processing: the right in certain specified situations to require us to stop processing your personal data.

Object to processing: the right to object to specific types of processing of your personal data, such as where we are processing your personal data for the purposes of direct marketing.

Prevent automated decision-taking: the right not to be subject to decisions being taken solely on the basis of automated processing.

If you wish to enforce any of the above rights under applicable data protection laws, please contact us by using the contact information below and we will respond to your request without undue delay and by no later than one month from receipt of any such request, unless a longer period is permitted by applicable data protection laws, and, if permitted to do so by applicable data protection laws we may charge a reasonable fee for dealing with your request which we will notify to you.

If you are concerned that we have not complied with your legal rights under applicable data protection laws, you may contact the ICO ( which is the data protection regulator in the UK. Alternatively, if you are based outside the UK, you may contact your local data protection supervisory authority. We would, however, appreciate the chance to deal with your concerns before you approach the ICO (or other data protection supervisory authority) so please contact us in the first instance.

9. How Long Will We Store Your Data

We retain personal data for as long as necessary to fulfil the purposes for which they have been collected as outlined in this Privacy Notice unless a longer retention period is required by law.

We reserve the right to keep records of former Scheme members for the purposes of operating the Scheme, fielding enquiries and compliance purposes. When your personal data are no longer required for the said purposes or as required by applicable law, they will be deleted and/or returned to you in accordance with applicable law.

10. Outside Of The EU

We will only transfer your personal data to countries outside the European Economic Area (which may not provide the same level of data protection as within it) in accordance with applicable laws or where you have given us, or any person you choose your consent to do so

If this happens we will make sure the transfer and storage of your information still complies with UK or EEA laws and this Privacy Notice.

11. Third Party Links

This Website may from time to time include links to third-party websites, plug-ins and applications.

Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit or to which you may provide your personal data.

12. Website Cookies

When you access the Website, some information in the form of a “cookie” or similar file may be automatically downloaded to your computer. This helps us to enhance the on-line experience of visitors to the Website.

If you do not want cookies sent to or stored on your system, most Internet browsers will allow you to delete or block cookies from your computer hard drive, prevent them from being stored or signal a warning before a cookie is stored. You should refer to your browser instructions or help screen to learn more about these functions.

However, please note that if you use your browser settings to delete or block cookies you may not be to access all or parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit the Website. If you continue to use the Website, you agree to our use of cookies.

We may use navigational data for system administration and to report aggregate information to our advertisers or other stakeholders. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. This means that your session will be tracked, but you will not be identified. We use cookies to track the pages that you visit on the Website and to ensure that you do not see the same information repeatedly. We may also collect non-personal information, such as number of Website visits and tracking patterns of page viewing, to monitor the performance of the Website and make improvements to it.

13. Your Options

We may use your personal data (such as your contact details (e.g. name, address, email address, telephone number)) to send you marketing-related correspondence by email related to our Services. When we process your personal data for marketing purposes, we do so on the basis that we have obtained your consent to use your personal data for these purposes and you may opt out of this at anytime from within your user account.

We may also use your personal data to personalise and to target more effectively our marketing and communications to ensure, to the extent possible, that any marketing-related correspondence is relevant to you.

You may change or withdraw your consent to receive communications from National Training Card any time, subject to legal or contractual restrictions and reasonable notice, by contacting National Training Card’ customer service department below. In some circumstances, a change in or withdrawal of consent may limit our ability to provide products or services. Because some communications are developed in advance, you may sometimes receive solicitations after we receive a change in your consent to provide you with communications. Unless you advise us otherwise, by continuing to deal with National Training Card or our affiliates, you have consented to the collection, use and disclosure of your personal data as explained in this Privacy Notice.

To opt-out of receiving marketing-related correspondence specifically, please visit the marketing section within your user account

14. Applicable Laws

The laws that apply to this Privacy Notice include the following:

Data Protection Act 2018 (“DPA“)

EU Data Protection Directive 95/46/EC

Regulation of Investigatory Powers Act 2000

Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000

Electronic Communications Data Protection Directive 2002/58/EC

Privacy and Electronic Communications (EC Directive) Regulations 2003

General Data Protection Regulation ((EU) 2016/679) (“GDPR“) as introduced into national law on 25 May 2018

Guidance and codes of practice issued by the Information Commissioner

Any successive legislation brought in to replace the DPA and GDPR.

15. Changes & Variations

Any changes we may make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. We encourage you to periodically review this Privacy Notice to be informed of how National Training Card is protecting your personal data.

16. More Information

If you have any questions about this Privacy Notice, our privacy practices or the processing of your personal data by or on behalf of us, or if you wish to exercise any of your rights set out in this Privacy Notice, please contact us in the following ways:

By email:

By post: National Training Card, Unit 25, Oakwood Centre, Downley Rd, Havant. PO9 2NP

By telephone 023 94 00 4054